Privacy Policy

Enso Tokyo Spa (hereinafter referred to as "the Company") recognizes the importance of customers' personal information and considers it a social responsibility to protect and manage it appropriately. Below is the policy regarding the handling of personal information collected by the Company.

1. Definition of Personal Information

• In this privacy policy, "personal information" refers to information that can identify an individual, such as name, phone number, email address, the name and address of the accommodation, and other information that can be used to identify a specific person.

2. Methods of Collecting Personal Information

We collect your personal information through the following methods：

• Filling out the reservation or inquiry form
• Contact via phone, email, or chat applications (such as LINE, etc.)
• Information provided directly during service delivery

3. Purpose of Use of Personal Information

The personal information collected will be used solely for the following purposes：

• For confirming reservations and providing services
• For contacting you regarding services and handling inquiries
• For emergency contact purposes
• For improving service quality and statistical analysis (using anonymized data)

4. Provision of Personal Information to Third Parties

We do not provide or disclose personal information to third parties except in the following cases：

• In the case of the individual's consent
• When disclosure is required by law
• When disclosure is necessary to protect a person's life, body, or property, and obtaining the individual's consent is difficult

5. 安全管理措置

• We take appropriate security measures to prevent unauthorized access, leakage, loss, or alteration of personal information. Additionally, we conduct thorough employee training to raise awareness and ensure proper handling of personal information.

6. Disclosure, Correction, and Deletion of Personal Information

• If a customer requests the disclosure, correction, suspension of use, or deletion of their personal information, we will respond promptly within a reasonable scope. Please contact the following inquiry window if you wish to make such a request.

7.Use of Cookies and Similar Technologies

• Our website may use cookies to provide better services. These cookies do not collect personally identifiable information. You can disable cookies through your browser settings if you prefer.

8. Revision of Privacy Policy

• The Company may change or revise this Privacy Policy as necessary. Any revisions will be posted on our website as they occur.

9. Contact Information

• For any questions or concerns regarding the handling of personal information, please feel free to contact us.